How would you describe the future's intranet in relation to the digital workplace?
The future intranet becomes a place that you can reach with all your private or corporate devices like mobile, iPad, TV and PC. We're not talking about an intranet in the future, but about the digital workplace where you can do all your work without having to think about which system you need. The digital workplace, on the other hand, can be selling more, saving money and be more effective as it makes it easier for you to do your work wherever you are.
The digital workplace has the potential to become far more business critical than a traditional intranet, because it embraces one to many communications, many-to-many dialogue / knowledge sharing, and self-service and collaboration tools. It is adapted to the individual employee and simultaneously supports professional and social communities - across organizational and geographical boundaries.
It is an access to all internal digital resources, but also to relevant external digital resources, and it is accessible both through personal computers, shared info screens and mobile devices.
The future intranet will vary more in terms of shape, appearance and functionality than it has been before. There is so much you can put on an intranet: News, self-service solutions, instant messaging, phone book, training materials, policies, guidelines, micro blogging, search functionality and more.
Doing everything is an overwhelming task. The company is therefore forced to carefully consider exactly what their intranet should offer the employees and what the expected outcomes and business benefits of the different parts of the intranet should be. It will, of course, vary from company to company or organization to organization. The traditional intranet was typically characterized as an one way communication channel for "corporate information". It's still an important feature, but the real value creators in the future will be all the functionalities and applications that make it easier for employees to perform their jobs: For example, self-service solutions and better-organized workflows, such as replacing physical papers and forms.