An essential part of supporting an open and transparent society is communication and interaction between authorities and citizens, where digital solutions, web platforms, and self-service solutions are an integrated part of the daily life we all know and expect today.
Kruso is Denmark’s largest supplier to the public and municipal market. Why? Because we understand in what kind of context the solutions will be used and what creates value for our public customers. We understand that a digital platform is key in solving a public core task. We understand that public companies are driven by a true and relentless desire to help others which is the underlying factor for everything taking place between citizens or companies and the public authorities.
It is important that public authorities’ digital platforms are created to include everybody. All citizens are equal, and everyone is entitled to get in contact with the authorities. That is why, we work intensely with accessibility and design of service journeys that consider not all users being the same and that there should be room for everybody.
Read about our Development community, which is specially developed for municipalities and public institutions.
The solutions we create with our public customers are always about putting the citizen or company interacting with the public sector first. It is about understanding the overall “user success story” and service experience, which are fundamental in the solution. We believe in Service Design as a method for creating coherent user journeys and experiences that meets user needs and brings them fast to the purpose of their online visit in the most pleasant and inspiring way.
The Public Sector is affected by a constant, overriding demand of optimization and improved efficiency. To a high degree, this optimization derives from initiatives of the common public digitalization strategies etc. and is about using the resources in the right way creating self-serviced and self-helped citizens and removing the barriers between authority and citizen. Kruso creates digital platforms supporting these processes, reducing operational expenses, creating active citizenship, and supports cooperation between authorities and businesses.